Do you agree with HomeAway’s 4-star rating? HomeAway has a consumer rating of 1.25 stars from 1,711 reviews indicating that most consumers are generally dissatisfied with their purchases. | Read 21-40 Reviews out of 24,712 Check out what 24,712 people have written so far, and share your own experience. Do not use HomeAway! Since HomeAway has a relationship with Evolve, either via affiliation or agreement, I can only surmise that HomeAway is either ignorant of or complicit in this unethical behavior by Evolve. Do not use HomeAway. If it's the latter, shame on HomeAway. They have horrible customer service and truly do not care about the travelers who use their site. Install App ... Sign up Install App For companies Overview Reviews About HomeAway Reviews 24,945 • Great . We could not get a refund from our vacation that we had to cancel due to Covid-19 and homeaway refuses to enforce their policy that they sent to all homeowners where they encouraged them to refund or rebook all customers. www.homeaway.com ... Homeaway does not allow reviews of a property even if the property owner keeps your money and there was no stay. Please understand that this is out of HomeAway's control and is in the hands of the property management company with whom you booked with. The most common issues with HomeAway are around customer service, which is not as good as expected by some customers.

HomeAway also ranks 65th among Vacation Rentals sites. Because HomeAway does not manage or own the properties listed on our site, all cancellations are subject to the cancellation policy agreed to at the time of booking. If it is the former, then HomeAway should use its leverage to force Evolve to honor HomeAway's fee refund offer.

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